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F.A.Q
Professional Window Cleaning Process
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Can you describe the professional window cleaning process?
The Professional Window Cleaning Process includes four steps:
1. Estimate (Phone Call or Email Exchange)
2. Scheduling
3. Insurance Paperwork with Building Management
4. Cleaning Day
On the day of the appointment, our team will arrive at your building lobby or basement and request permission to enter. We recommend notifying your building management in advance to prepare the insurance paperwork and reminding them a day before the appointment about our visit.
Once our team reaches your residence, please take a moment to do a walk-through of the apartment with our supervisor. Discuss the scope of the work, your preferences, and your expectations. If any window is not functioning or broken, please inform our supervisor.
After preparing a cleaning solution and protecting the areas surrounding the windows with drop cloths and towels, we will begin cleaning the windows. We can start from any room of your choice and move according to your guidance. To expedite the process, we prefer starting from one end of the apartment and moving room by room. This ensures no window is skipped and minimizes the risk of water spills during movement.
Once the job is finished, our supervisor will conduct another walk-through with you to ensure your complete satisfaction with the results. -
I live in a Park Ave condo on the 39th floor. Can you clean my windows?
Yes, we can clean windows in high-rise buildings. The only requirement is that the windows must be able to open. Please call one of our Residential Customer Experience Managers at 212-365-8007 to discuss the details and schedule your cleaning. Welcome to the Big Apple! We are here to provide exceptional service! -
I live in a 4-story brownstone in Park Slope, and we have storm windows. Can you clean them?
Yes, we can clean storm windows. A typical brownstone or limestone building in NYC has a basement and 3 floors, with 3 windows facing the front and 3 windows facing the backyard on each floor, totaling 24-30 windows (or 50-60 if there are storm windows).
The cost per window ranges from $15 to $30, depending on factors such as window size, ease of operation, presence of child guards or A/C units, screens, single-pane or multiple-pane windows, and the need for debris scraping. Please call one of our Residential Customer Experience Managers at 212-365-8007 to schedule your cleaning. -
Can you come to clean the windows in my house in Islip, Long Island?
Certainly! We have clients in Islip, and we would be glad to make your windows sparkle as well. For out-of-city jobs, we require a substantial number of windows (30+) to justify the time spent on traveling. These jobs are considered all-day jobs. Please call one of our Residential Customer Experience Managers at 212-365-8007 to schedule your cleaning. Welcome to the Big Apple! We are here to provide exceptional service! -
What is your high-rise window cleaning process?
High-rise window cleaning involves using various methods, including water-fed poles, suspended scaffolding, rope access, or boom lifts up to 300 ft in height.
What is your high-rise window cleaning process? The high-rise window cleaning process involves using a variety of cleaning methods, including water-fed poles, suspended scaffolding, rope access, or boom lifts up to 300 ft in height. -
How many people are you sending to clean my windows?
Our standard residential window cleaning team consists of two people – a Supervisor and a Technician. For larger projects, a few teams can be mobilized to ensure that any large project is finished as quickly as possible, usually in just one day. -
Are you punctual?
Yes, timely service is one of our main goals, and most of the time, we are on time. However, this is New York, and we can be delayed due to traffic conditions. As much as we try to plan to be on time, traffic conditions can still be unpredictable. -
Should I notify my building management about your upcoming visit?
Absolutely. Please notify your building management about the upcoming window cleaning at your apartment and ask for their insurance requirements. Adding your building and you to our insurance policy takes some time and has to be done at the time of your job scheduling ahead of the cleaning day.
If we don't have all the insurance paperwork completed ahead of the visit, our crew will not be allowed to start work upon arrival. It means that they will need to spend extra time with your building management to complete the insurance requirements. The crew will need to be compensated for the lost time and the cancellation/rescheduling of other jobs that this team had to complete that day but was not able to. This means that you will be responsible for this added expense. -
What happens if there is a miscommunication regarding the scope of work? For example, if the client did not count all the windows that need cleaning or forgot to inform the building management about your visit?
If the job has unexpected complications that require more time for our team, or if the scope of work was not explained as precisely as needed to our representative over the phone, we may need additional time to complete it, which may result in a higher cost than originally estimated. -
Do I have to be home while you do the work?
Yes. It is our policy for all new clients, and your presence is preferable if you are an existing client. Why? All our staff are top professionals and don't need supervision. However, we might need your assistance if we have any questions during the work. If you cannot be present during the process, which might take a few hours, please at least be present when we start the work to show us around. -
Can my kids be home while you clean my windows?
If kids are under adult supervision – absolutely. We work quietly (if all windows open and operate with no issues), and often kids even sleep while we work. Please keep in mind that kids must be under adult supervision at all times and cannot stay in the same room where cleaning is being done.
We cannot be held responsible if a child overturns a bucket of water on your carpet or splashes your sofa while playing with window cleaning tools.
IMPORTANT! Please keep in mind that according to the law, we are not allowed to work in a residence where kids under 18 years old are left alone without adult supervision. -
How do you schedule your day?
In order for us to attract and retain the best talent in the industry, we must provide them with better employment opportunities than our competitors, including a better financial package. To pay top talent the rates they deserve for their exceptional work, we must ensure that their schedule is full.
Typically, each crew has 1-2 big jobs or 3-5 smaller jobs per day. To meet such tight schedule requirements, all our operations and job logistics are precisely planned, and the routes are tailored. In case your project takes longer than planned for any reason, we will be late for all other clients' appointments for that day.
Please help us ensure that all our clients receive the same WOW service as you and prepare your home for our visit ahead of time. THANK YOU! -
How can we save even more on window cleaning?
It's easy. Please call our office and provide information about your windows and your address. We will call you to schedule your cleaning as soon as we get another client who has booked a cleaning within a 5-minute walk from your home. We will not waste any time on transportation between jobs and will pass these savings (10-20%) on to you, our valued customer! -
Will you provide any discounts if I recommend my friends and family to you?
Absolutely. This is how we have built our business since 2008. Each time your referral cleans their windows, 10% of the cost of their cleaning is applied to your account as credit towards your next cleaning. If you refer us to many of your friends and associates, don't be surprised if your next cleaning is FREE! -
What is your cancellation policy?
We respect the time of our clients and ask for the same respect in return. If you need to reschedule or cancel your appointment, please call or email us, and we will gladly accommodate your request.
Any changes are FREE if done up to 24 hours before the appointment.
50% of the service cost MAY BE charged to your credit card if the appointment is canceled less than 24 hours before the cleaning and we are unable to find another customer to fill the vacant spot.
If you cancel on the day of service and we are unable to find another customer, unfortunately, you will be responsible for the full payment. You are well aware that in order to provide you with the best possible service and experience, we must retain the best professionals in the industry. Consequently, they must be able to make a decent living and be happy to work with our team, which means we need to pay their salary even if they don't work on that day. -
How do you hire and train your employees?
We believe in safety and our values, which cannot be retrained. For this reason, we are one of the very few companies in New York that only hires people with no previous window cleaning experience and trains them from scratch to become top professionals in the industry. It's not an easy path, but it's what has made our company one of the best in New York, thanks to loyal customers who have been cleaning their windows with us for years and referring us to their friends and family. -
What forms of payment do you accept?
We accept cash, checks, money orders, PayPal, and credit cards. -
What are your payment terms?
Payment terms are COD (cash on delivery). Payment is due and must be received by our Crew Supervisor on the spot upon completion of services. An invoice and payment receipt will be emailed to you.
Do you charge Sales Tax? Yes. As per the NYC tax code, window cleaning operations are subject to sales tax. The current tax rate is 8.875%. -
Can I pay cash and avoid paying Sales Tax?
No. All our operations are 100% legal and transparent, and if you prefer to pay with cash, the Sales Tax will be applied, just like for credit cards, checks, or PayPal. -
Do you have a minimum per-visit charge?
Yes, we do. If you have just one to four windows, the minimum charge to cover the time spent for your job mobilization/demobilization will apply. As of July 2023, our minimum charge per visit is $120 plus NYC Sales Tax. -
Do I need a credit card to book my appointment?
Yes. If you are a new client, our Customer Experience Manager will ask you to provide a credit card for appointment reservation. Your credit card will not be charged without your authorization, and you can still pay via check or cash. -
What kind of chemicals do you use? Are they harmful?
For regular washing, we use neutral, pet and kid-safe, biodegradable professional glass cleaning soap or just regular dishwashing soap like Palmolive or Joy. -
Are your window washers insured?
While we place special emphasis on safety, the risk of damages and injuries can never be fully eliminated. Therefore, we carry a substantial $11 million insurance policy for our and your peace of mind. Even in the unlikely event of an accident, rest assured that all parties are financially protected. -
I have a pet. Will it interfere with my window cleaning?
Pets typically don't pose a problem for our services. However, we kindly request that you ensure your pets are not in the room where we're working and keep them away from open windows for their safety. -
Are your window cleaning solutions safe?
Absolutely, we only utilize professional-grade cleaning solutions that are safe for both humans and pets. -
What should I do before window cleaning?
Before we arrive, it's better to open the drapes, remove everything from window sills, and ensure that it's easy to access all the windows you want us to clean. This will significantly save our time and, therefore, your money. Upon your request, we can move some furniture to reach a window and place everything back when the job is done. -
Do you clean windows inside and out?
Yes, of course! Moreover, we recommend cleaning both the inside and outside of the windows during each cleaning to achieve better results and maintain their cleanliness for a longer period of time. -
How often should I have my windows cleaned?
It's best to have your windows cleaned twice a year, typically in the spring and autumn seasons. -
Will you clean the windows if it's raining?
Yes, absolutely. We can still clean windows even if it's raining. Contrary to common belief, rain does not affect the quality of the window cleaning service. However, we may ask you to reschedule the appointment in cases of exceptionally poor weather conditions, such as torrential rain or strong winds. This is primarily for safety reasons, as it would be unsafe for our team to work outside under these extreme weather conditions.
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