EXTERIOR BUILDING MAINTENANCE COMPANY IN NEW YORK CITY, NY

top faq
for window cleaning

The most frequent questions about cleaning windows and facades of buildings in New York

• Are your window washers insured?

  While we place a special emphasis on safety, the risk of damages and injuries can never be fully eliminated. Therefore, we carry a substantial $11 million insurance policy for our and your peace of mind. Even in the unlikely event of an accident, rest assured that all parties are financially protected.

• Should I be at home when you come to wash the windows?

  While it's not a necessity, we recommend that you be present to approve our work. However, if you can't be home at the time of our arrival, you can designate someone you trust to check the quality of our work. Please note that, for safety reasons, children under the age of 12 must not be left home alone during the cleaning process.

• I have a pet, will it interfere with my window cleaning?

  Pets typically don't pose a problem for our services. However, we kindly request you to ensure that your pets are not in the room where we're working and are kept away from open windows for their safety.

• Are your window cleaning solutions safe?

  Absolutely, we utilize only professional-grade cleaning solutions that are safe for both humans and pets.

• What should I do before window cleaning?

  Before we arrive, it's better to open the drapes, remove everything from windowsills, and ensure that it's easy to access the windows. This will significantly save our time and, therefore, your money. If you request it, we can move some furniture to reach a window and place everything back when the job is done.

• Do you clean windows inside and out?

  Yes, of course! Moreover, we recommend cleaning both the inside and outside of the windows each time to achieve better results and maintain their cleanliness for a longer period of time.

• How often should I have my windows cleaned?

  It's best to have your windows cleaned twice a year, typically in the spring and autumn seasons.

• Will you come clean windows if it’s raining?

  Yes, absolutely. We can still clean windows even if it's raining. Contrary to common belief, rain does not affect the quality of our service. However, we may ask you to reschedule the appointment in cases of exceptionally poor weather conditions, such as torrential rain or strong winds. This is primarily for safety reasons, as it would be unsafe for our team to work under such weather conditions.