Big Apple Window Cleaning


Frequently asked questions

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  • I live in a Park Ave condo on the 39th floor.
    Can you clean my windows?

    Yes, we surely can. That’s our specialty. The only requirement – windows must open. Please call one of our Residential Customer Experience Managers at 212-365-8007 to discuss the details and schedule your cleaning. Welcome to Big Apple! We are here to WOW you!
  • I live in a 4-story brownstone in Park Slope and we have storm windows, can you clean them?

    Yes, we can. A typical brownstone or lime stone building in NYC has a basement and 3 floors with 3 windows facing front and 3 windows facing backyard on each floor, totally 24- 30 windows. (If there are storm windows – 50-60). We charge $15-30 per window depending on the following factors: size of windows, how easily the windows open and operate, if there are any child guards or A/C units, screens, plain glass or multiple pane glass, if glass scraping is needed, etc. Please call one of our Residential Customer Experience Managers at 212-365-8007 to schedule your cleaning. Welcome to Big Apple! We are here to WOW you!
  • Can you come to clean windows in my house in Islip, Long Island?

    Indeed. We do have clients in Islip and will be glad to make your windows sparkle too. The only requirement we have for out-of-city jobs – we need enough windows (30+) to justify time spent for driving. These jobs are considered all day jobs. Please call one of our Residential Customer Experience Managers at 212-365-8007 to schedule your cleaning. Welcome to Big Apple! We are here to WOW you!
  • How many people are you sending
    to clean my windows?

    Our standard Residential window cleaning team consists of two people – a supervisor and a technician. For larger projects, few teams can be mobilized to make sure the project is finished in one day.
  • Are you on time?

    Yes, timely service is one of our main goals and most of the time we are on time, but this is New York and we can be late due to: Traffic conditions. As much as we try to plan to be on time, traffic conditions can still be unpredictable. Miscommunication or unforeseen circumstances. If the previous job had unexpected complications which took time to overcome or scope of work was just not properly explained to our representative over the phone, we would need more time to complete it.
  • How does it work?
    (Can you describe the process?)

    On the day of the appointment, our team will arrive to your building lobby or basement and ask for your permission to entry. Please notify your building management in advance to get the insurance paperwork prepared and remind them a day before the appointment about our visit. Once our team gets to your residence, please take a moment and do a walk through around the apartment with our supervisor, discuss the scope of the work and tell him about all your preferences and expectations. If any window is not functioning or broken – please notify our supervisor. After preparing a cleaning solution and protecting areas surrounding the windows with drop cloth and towels, we can start cleaning windows. We can start work from any room of your choice, and move according to your guidance. To speed up the process, we prefer to start from one end of the apartment and go room after room. This way no window is skipped and the risk of water spills during movements is minimized. When the job is finished, our Supervisor will make another walk through around the apartment with you to make sure you are 100% happy with the results.
  • Do I have to be home while you do the work?

    Yes. It’s our policy for all new clients and your presence is preferable if you are an old client. Why? All our people are top professionals and don’t need supervision, but we might need your assistance if we have any questions during the work. If you can’t be present during the process, which might take few hours, please at least be present when we start the work to show us around. Alternatively, your representative (a nanny, housekeeper or real estate agent) can stay in your apartment if you are not available.
  • Can my kids be home while you clean my windows?

    If kids are under any adult supervision – absolutely. We work quietly (if all windows open and operate with no issues) and often kids even sleep while we work. Please keep in mind that kids cannot stay in the same room where cleaning is being done and must be under adult supervision at all times. We are not responsible if a kid overturns a bucket of dirty water on your carpet or makes your sofa dirty while playing with window cleaning tools. IMPORTANT! Please keep in mind that according to the law, we are not allowed to work in a residence where kids under 18 years old are left alone without adult supervision.
  • How do you make your schedule for the day?

    In order for us to acquire and keep industry’s best talents, we must provide them with better employment opportunities, hence better financial conditions. To meet that requirement, we must make sure our schedule is full and tight. Typically, each crew has 1-2 big jobs or 3-5 smaller jobs per day. To meet such tight schedule requirements, all our operations and job logistics are precisely tailored. Please understand that if your project takes longer than planned for any reason – we will be late to all other client’s appointments for that day. Please help us to get their WOW as well and prepare for your visit ahead of time. THANK YOU!
  • Should I notify my building management about your upcoming visit?

    Absolutely. Please notify your building management about upcoming window cleaning at your apartment and ask for their insurance requirements. Adding your building and you to our insurance policy takes some time and has to be done at a time of your job scheduling. If our crew is not allowed to start work immediately upon arrival (until the insurance paperwork is taken care of) – you will be responsible for added costs to compensate lost time and cancellation/rescheduling of other appointments which this team had to do that day.
  • How can we save?

    It’s easy. Please call our office and provide the information about your windows and your address. We will call you to schedule your cleaning as soon as we get another client who booked a cleaning within 5 minutes’ walk time from your home. We will not waste any time for transportation between jobs and transfer these savings (10-20%) to you, our valued customer!
  • Will you provide any discount if I recommend my friends and family to you?

    Absolutely. This is how we built our business. Each time your referral cleans his/her windows – 10% of the cost of their cleaning is applied to your account as credit towards your next cleaning. Don’t be surprised if your next cleaning is FREE!
  • What is your cancellation policy?

    We respect the time of our clients and ask for the same respect in return. In you need to re-schedule or cancel your appointment, please call or e-mail us and we’ll gladly accommodate your request. Any changes are FREE if done up to 24 hours before the appointment. 50% of the service cost MAY BE charged to your credit card if the appointment is cancelled less than 24 hours before the cleaning and we don’t find another customer to fill in the empty spot. Please understand, that in order to provide you with best possible service experience, we must retain industry’s best talents and they must be able to make a decent living to keep improving.
  • How do you hire and train your employees?

    We believe in safety and our values. They cannot be re-trained. For this reason, we are one of the very few companies in New York that still hires people ONLY with no previous window cleaning experience and train them from scratch to become industry’s top professionals. It’s not an easy path, but this is what made our company one of the best in New York.
  • What forms of payment do you accept?

    We accept cash, checks, money orders and credit cards/PayPal.
  • What are your terms of payment?

    Payment terms – COD (cash on delivery). Payment is due and must be received by our Crew Supervisor on the spot upon completion of services. Invoice and payment receipt will be e-mailed to you.
  • Do you charge a Sales Tax?

    Yes. As per NYC tax code, window cleaning operations are subject to sales tax. Current rate is 8.875%.
  • Can I pay cash and avoid paying a Sales Tax?

    No. All our operations are 100% legal and transparent and if you prefer to pay with cash, the Sales Tax will be applied, same as for credit cards, checks or PayPal.
  • Do you have any minimum per visit charge?

    Yes, we do. If you have just one to four windows, the minimum charge to cover time spent for your job mobilization/demobilization will apply. As of March 2017, our minimum charge per visit is $120 plus NYC Sales Tax.
  • Do I need a credit card to book my appointment?

    Yes. If you are a new client, our Customer Experience manager will ask you to provide a credit card for appointment reservation. You can still pay via check or cash. Your credit card will not be charged without your authorization.
  • What kind of chemicals do you use? Are they harmful?

    For regular wash we use neutral, pets and kids safe bio-degradable professional glass cleaning soap or just a regular dish washing soap like Palmolive or Joy.
  • Are your window washers insured?

    Although we place special emphasis on safety, the risks of damages and injuries are still high. We carry an $11 million insurance policy. Even if an accident occurs, be rest assured, everybody is financially protected.
  • Should I be at home when you come to wash the windows?

    We urge you to be present to approve our work. If you can't be home at the time we arrive, you can ask anybody you trust to check whether everything is ok. Note, children below 12 cannot be home alone when the cleaning is performed.
  • I have a pet, will it interfere with my window cleaning?

    Yes, of course. However, we want you to make sure, that your pets are not in the room when we are working and will not come close to the open windows.
  • Are your window cleaning solutions safe?

    We only use professional cleaning solutions that are safe for you and your pets.
  • What should I do before window cleaning?

    Before we come, it's better to open the drapes, remove everything from windowsills, and make sure that it's easy to get to the windows. This will significantly save our time and therefore your money. If you ask, we can move some furniture to get to a window and place everything back when the job is done.
  • Do you clean windows inside and out?

    Yes, of course. Moreover, we recommend cleaning both sides each time to get better results and keep them for longer.
  • How often should I have my windows cleaned?

    It's best to clean windows twice a year, usually in spring and autumn.
  • Will you come clean windows if it’s raining?

    Yes, of course. It's ok to clean windows when raining. It won't impact the quality, despite the common belief. The only reason why we can ask you to postpone the appointment is exceptionally poor weather conditions like torrential rain or strong wind. It's simply unsafe for us to work in such weather.

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